TERMS OF USE | PRIVACY POLICY

Definitions:


'This website' means teeanelle.com.au
'We', 'us' and 'our' means Teeanelle – Fibre Yarn Textiles.

This website is made available for your use on your acceptance and compliance with these terms and conditions.  By using our website, including without limitation all users who are browsing or purchasing, you are agreeing to these terms and conditions.

We reserve the right to make changes to any part of these Terms and Conditions by updating our website.

We have taken proper care and precautions to ensure that the information we provide on this website is accurate.  However, we cannot guarantee, nor do we accept any legal liability arising from or connected to, the accuracy, reliability, currency or completeness of anything contained on this website or on any linked site.  We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information on our website.  We are not responsible for examining or evaluating the content or accuracy of any third-party materials or products.  We do not warrant and will not have any liability or responsibility for any third-party materials, products or services.

We have made every effort to display as accurately as possible the colours and images of our products that appear in the store.  We cannot guarantee that your devices' display of any colour will be accurate.  We do not warrant that the quality of any products purchased or obtained by you will meet your expectations, or that corrections will be made to meet your expectations.

Occasionally there may be information on our site that contains accidental typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, offers, shipping details and availability.  We reserve the right to correct the information and cancel orders for products relating to the information.

We reserve the right to limit the quantities of any products that we offer.  We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.  We reserve the right to refuse service to anyone at any time without notice or reason.

We hold the copyright to the entire content of this website.  You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of this website and/or our products.  If you wish to use content, images or any aspect of our intellectual property, you should submit your request to us by email.  The logos contained on this website are trademarks of Teeanelle – Fibre Yarn Textiles.  Use of these trademarks is strictly prohibited.

Prices for our products are subject to change without notice.  We reserve the right to modify or discontinue any product without notice at any time.  We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuation of  products on this website.

You agree that you will use this website and/or our products in accordance with all applicable local, state, national and international laws, rules and regulations (including but not limited to copyright laws).  You agree that you will not use this website and/or our products for any purpose that is unlawful, defamatory, harassing, abusive, fraudulent, obscene or in any other inappropriate way.  

You agree to indemnify us and hold us harmless from and against any and all liabilities or expenses arising from or in any way related to your use of this website and/or our products, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and solicitors fees of every kind and nature incurred by you or any third parties through you.

All personal information you give us will be dealt with in a confidential manner in accordance with our Privacy Policy.  However, due to circumstances outside of our control, we cannot guarantee that all aspects of your use of this website will be confidential due to the potential ability of third parties to intercept and access such information.

You agree to provide accurate and current information, including email address and credit card number and expiration date, so that we can complete your transactions and contact you as needed.  Your submission of personal information through the store is governed by our Privacy Policy.

 
By using this website you are agreeing to our Privacy Policy.  To view our Privacy Policy and read more about why we collect personal information from you and how we use that information, click here.

You agree that it is your responsibility to monitor changes to this website.

These terms and conditions are governed by and construed in accordance with the laws of Australia.

Terms and Conditions written on 18th June 2021.


PRIVACY POLICY

We are committed to providing you with high quality service and maintaining your trust by protecting your privacy.  We handle the information you give us with confidentiality and respect.

We only collect information we need to provide products or services to you.  The only way we collect personal information about you is when you give it to us.  All personal information you give use will be dealt with in confidence and with respect.

Examples of the personal information we collect are: name, billing address, shipping address, payment information and email address.  We use this information to process your payment, arrange for shipping, provide you with an invoice, order confirmations and delivery tracking information.

We do not share your information with any third party other than as required to process your purchase and your payment and have your purchase delivered to you.  Purchases on our website are handled by the ECWID shopping cart.  You can view their privacy policy here: https://www.ecwid.com/privacy-policy. We process payments using Square.  Read more about their privacy policy and security here: https://squareup.com/help/au/en/article/3796-privacy-and-security.  We use Australia Post for shipping of all orders.  You can view their privacy policy here: https://auspost.com.au/privacy.

You are entitled to access the personal information that we hold.  Please contact us by email if you would like to do so.

Privacy Policy written on 18th June 2021.


RETURN POLICY

We have a 30 day return policy.  

Returns are considered in accordance with our terms and conditions.

You can request a return by emailing us with the following information:

  • your name

  • email address

  • phone number

  • order number

  • product details

  • reason for return

  • photos if appropriate

  • any further information you wish to provide

On receipt of your request we will work with you to achieve a satisfactory solution which may include: an exchange, discount or refund as appropriate.  Refunds will be processed via your original payment method.  

If you have changed your mind and an exchange has been agreed, you should return the item you have to us (see below) and make a separate purchase for the new item.

Please contact us as soon as possible if you have received the wrong item or your order has been damaged in transit and we will organise return to us and an exchange or refund.

Returned items must be in original condition as supplied.  They must not be worn or used, washed or damaged, they must be returned with tags and in the original packaging.

Items sent back to us without first requesting a return will not be accepted.

Return Policy written on 18th June 2021.